Please read these Terms of Use carefully before you start using INBOX services. By using INBOX services or by creating an account in INBOX, you agree to these terms of use. The information on this page is a legal agreement. First of all, we will start by explaining the expressions in this terms of use agreement.
INBOX (can only be referred to as ” service ”; or ” service provider ”), www.useinbox.com and www.inboxmailmarketing.com, providing service through the URLs, you can create e-mail contents and It is an e-mail marketing service that allows you to manage your mail marketing communication database and to deliver these contents via e-mail (also known as campaign delivery or bulk delivery) to individual recipients who have consciously provided their e-mail address information.
INBOX Internet Services Co. Ltd. Is the owner and operator of the INBOX product. Employees, contracted employees, contracted parties and representatives of the company in question are referred to as the INBOX Team. As the representative of an organization or person who is the beneficiary or beneficiary of this service, you are referred to as the “Customer” who has accepted this agreement.
This usage agreement (together with the anti-spam policy and privacy policy and the information in the legal page) determines the rules and conditions under which you can use INBOX as a Customer who has an account registered in INBOX. If you have any questions about these terms of use, do not hesitate to contact us.
1.1 It is assumed that you agree to abide by the following rules:
1.2 What situations do we not allow ?:
2.1 In order to use the INBOX product;
2.2 By using INBOX, you accept and declare that you meet all of the criteria listed above. INBOX reserves the right to change these criteria at any time and not to provide services based on these criteria.
3.1 These terms of use are valid from your registration to INBOX until your account is completely deleted. If you register to INBOX on behalf of an organization or person, you accept and declare that you approve the terms of use on behalf of this organization or person.
4.1 Your party or INBOX may terminate this contract at any time by notifying the other party. INBOX may terminate its service to you at any time by stating or not stating a reason. If the service is closed for no reason, your payment will be refunded within the remaining usage rights of your previously determined plan. This refund will be made on the basis of the remaining usage day for monthly plans and remaining usage credit for annual credit plans. If your account has been closed in case of any violation of these terms of use, no refund will be made by INBOX. In case your account is closed, all data belonging to your account, including the e-mail addresses you have transferred to the system, will be removed from the INBOX database.
4.2 The data of paid accounts that do not have an active contract * (stopped working with INBOX) * are completely deleted from the system after 3 months in accordance with the Personal Data Protection Laws. In addition, the data of free accounts that have not logged into their account for 3 months are also completely deleted from the system in accordance with the KVKK, GDPR,CASL and CAN-SPAM Act.
INBOX has millions of users all over the world, so we’re bound to get abuse complaints every now and again. That said, we take abuse very seriously and make every effort to prevent it.
In this article, you’ll learn the steps we take to prevent abuse in INBOX, and how we handle abuse when it happens.
If you need to report abuse of our system, head over to our Abuse Desk or email us at [email protected]. We take all reports of abuse seriously and will investigate thoroughly.
We have a number of systems and policies in place intended to keep abuse to an absolute minimum.
Automated Abuse Prevention Our automated abuse-prevention system monitors content created in INBOX and tracks email performance to detect problematic activity.
Human Reviewers We use human review to supplement our automated abuse prevention. This gives our approach an effective combination of quality and efficiency.
Terms of Use We require all our users to agree to our Terms of Use when they create their account, and again when they import new contacts.
Compliance with Laws We take extensive measures to help our users comply with laws that may apply to their business. For example, all our emails automatically include an unsubscribe link and we’re developing new tools to help with the GDPR.
Best Practices We make an effort to educate INBOX users on industry best practices through our guides and tutorials and application messaging.
We realize no policy can completely prevent abuse, but we maintain these lines of defense in order to minimize the potential for abuse of our system.
When issues do arise, we take swift and appropriate action to address them. Here are a few ways we surface and respond to issues quickly.
Please know that as INBOX grows, we’ll continue to be vigilant about identifying and addressing abuse across all our marketing channels.
At our email marketing firm, we take abuse monitoring very seriously to maintain the highest standards of deliverability and reputation for our clients. Our abuse monitoring procedures are multi-faceted and include the following key elements:
Real-Time Monitoring: We employ sophisticated algorithms and AI-powered systems that monitor email campaigns in real time. These systems track various metrics such as bounce rates, complaint rates, and engagement levels to identify any unusual or suspicious activity.
IP and Domain Reputation Management: We continuously monitor the reputation of our sending IPs and domains. Should any IP or domain show signs of being blacklisted or flagged, immediate action is taken to resolve the issue and prevent any disruption to our clients' campaigns.
Content Analysis: Our systems automatically scan the content of emails for potential spam triggers, ensuring that all campaigns comply with industry best practices and regulations. This helps in minimizing the chances of emails being marked as spam or abusive.
Feedback Loop Processing: We participate in feedback loops with major ISPs, allowing us to receive complaints directly from recipients. These complaints are analyzed, and appropriate measures are taken, such as pausing the campaign, investigating the issue, and reaching out to the sender for clarification.
Automated and Manual Reviews: In addition to automated systems, our compliance team conducts manual reviews of campaigns that are flagged for any potential abuse. This dual approach ensures that no abusive activity slips through the cracks.
We understand the importance of knowing our customers to prevent misuse of our platform. Therefore, we have implemented stringent KYC measures that include:
Customer Verification: Before granting full access to our platform, we require customers to verify their identity through government-issued ID and business documentation. This step ensures that we are dealing with legitimate businesses.
Usage Pattern Analysis: Our systems continuously analyze the behavior and usage patterns of our customers. If any unusual or potentially harmful activity is detected, such as high-volume sending or sudden changes in email patterns, our compliance team is alerted to investigate further.
Onboarding Process: During the onboarding process, we conduct thorough checks to understand the nature of the customer’s business and their intended use of our services. This helps us to assess the risk level and ensure that our platform is used ethically and legally.
Regular Audits: We conduct regular audits of our customer accounts, especially those that engage in high-volume email marketing. This proactive approach helps us to detect and prevent any potential abuse before it escalates.
By combining robust abuse monitoring procedures with comprehensive KYC measures, we strive to maintain a secure and trustworthy environment for all our clients. Our goal is to ensure that our platform is used responsibly while providing the best possible service to our customers.
5.1 You are responsible for maintaining the confidentiality of the email address, account name and password from which you access your account. You are also responsible for maintaining the confidentiality of this information for all accounts you can access, whether or not you are authorized to use it. If someone other than you accesses your account, although they are not authorized to use it, you must inform us without delay.
5.2 INBOX is not responsible for accounts that have been stolen or hacked. INBOX cannot see the password of any of its customers for security reasons and can only enable you to perform a password reset for security reasons.
5.3 There can only be one account belonging to a person, company or organization. Extra accounts opened to serve abuse will be closed by INBOX without question.
6.1 Data of customer accounts that do not have an active package are stored for a maximum of 1 year. Users who want to receive additional data retention time are entitled to an extra year for an additional fee.
7.1 INBOX cannot know the internal affairs of the organization that any customer is in and the personal relations of any customer; therefore, it cannot make a judgment on who owns an account. No person can request information and access from INBOX to access an account opened with an e-mail address that does not belong to him. In cases of disputes regarding accounts, persons requesting access and / or information must resolve this dispute with the party that created the account.
7.2 INBOX primarily takes into account the e-mail address that created the account, then the organization and / or person information contained in the e-mail content, and finally the contact information provided in the account information.
INBOX is a prepaid service provider. In order to receive any service, first of all, the fee clearly declared or included in the offer presented to the customer must be paid.
8.1 Monthly Plans;
8.2 Pay As You Go (Annual Credit) Plans
9.1 INBOX does not guarantee 100% correct results for the e-mail verification service it provides with its product named INBOXVerify. In addition, soft bounce (technically unreachable due to temporary reasons) e-mail addresses are not cleared in lists where verification is applied. This is because soft bounce addresses may become accessible once the temporary cause disappears.
9.2 If you want to benefit from INBOX services after e-mail verification, the total bounce address rate in the customer’s list before verification should not exceed 45%. Even if e-mail verification is applied to lists with bounce addresses above this rate, INBOX refuses to serve the customer because the bounce address at this level indicates that a list was not obtained with permission.
9.3 The INBOX Team has the right to refuse to serve the customer for lists suspected of not being provided within the authorized marketing rules.
First of all, let’s underline that this is only valid for collective lists to which you have been sent email.
10.1 If you want to stop sending e-mails to a person, you can mark that person as “unsubscribe” and add another address instead of this person. This way, you avoid the possibility of accidentally re-add and activating this person. Don’t worry, people who unsubscribe, hard bounce, and mark as spam won’t be included in your total contacts anyway.
10.2 According to the anti-spam laws, deleting the contact list and renewing the sent list completely is a process contrary to the nature of the authorized sending principle and is a method used by malicious people who send spam. Email marketing is a direct relationship between person and brand on the basis of permission. This system includes the information, records, and history of the contacts you send e-mails to. In this context, any data you delete may come up against you in the future if the person has a query about his past records. In this case, the records of that person must be kept by you.
For all these reasons, a whole contact list deletion is not directly allowed. However, if you still want to delete a posted list, if you contact the INBOX team with the reason for deletion. We will definitely help you.
11.1 If customers wish to make a regular and contracted payment for monthly plans, they must place an automatic payment order. For this, a clear and written statement must be submitted in order to provide correct information of a valid credit card to INBOX and to receive monthly regular payments. This declaration can also be made via e-mail messages sent to the “useinbox.com” extension e-mail addresses of the INBOX Team. Customers can also perform the automatic payment order through their own banks, by transmitting the current bank information of INBOX. The customer is responsible for not receiving payment due to a credit card problem (insufficient balance, expiry of the card validity, etc.). For this reason, it is the customer’s responsibility to follow up the card and change the card information when necessary.
11.2 The person using the credit card for which an automatic payment order has been given accepts and declares that he/she is authorized to use this credit card and that the payments to be received from this credit card will not be rejected.
11.3 If the payment cannot be collected from the credit card, INBOX will contact the customer via e-mail or telephone contact information registered in the system. In this case, the customer’s account will be frozen until the payment is received.
12.1 In the event that your account is closed and the service is stopped for any reason other than the reasons listed in these terms of use, INBOX will refund your payment for the last and active plan you paid. For any other reason, a refund cannot be requested from INBOX.
12.2. Accounts closed due to usage contrary to the Terms of Use will not be refunded.
13.3. For accounts that have never been used, the refund period is 7 days. If the plan you purchased has been used, no refund will be made.
13.1 INBOX offers services other than monthly and annual credit plans. These services, features, scope and pricing can be changed by INBOX at any time. The changes are updated on the website. As with sending plans, INBOX provides services within the prepaid system for additional services. If any of the rules in these terms of use is violated during the use of additional services, INBOX may freeze or close your account.
14.1 Ownership Rights of INBOX;
Customers must respect the proprietary rights (including patents, brands, service marks, business secrets and copyrights) owned by INBOX through its website and software. All trademarks, patents, products, software and copyrights belonging to INBOX belong only to INBOX Internet Services Co Ltd.’s knowledge and can be used within the allowed rules and conditions.
14.2 Customer Ownership Rights;
Customers acknowledge that they are authorized to use or own all materials used in their e-mails. INBOX can only use the materials that the customer protects the property rights as stated in these terms of use.
15.1 INBOX can examine, monitor, copy and distribute the contents of the campaign prepared and / or sent by its customer within its own company in order to prevent problems and create useful algorithms. Based on this monitoring right, INBOX can freeze or close the accounts of its customers that it detects to violate the terms of use.
16.1 INBOX declares that it will not share the e-mail contact information that its customers have transferred to its system with any third party. For security reasons, access of the INBOX Team to the lists in the customer account has been restricted. INBOX Team can provide limited-time access to customer lists only when necessary, in line with the customer’s clear and written approval via e-mail. During this period, the INBOX Team cannot use the lists of its customers to share with third parties.
17.1 INBOX reserves the right to change these terms of use at any time. In case of a change, the updated terms of use are added to the web sites of INBOX and the notification regarding the change is made to your current e-mail address provided to INBOX. If you do not close your account within ten (10) business days following the change, it is deemed that you accept the changes in the terms of use. INBOX reserves the right to change the website, its services or the features of its services at any time.
18.1 If you think that these terms of use have been violated by any INBOX customer, please report this by contacting us immediately.
18.2 If you have received a spam e-mail sent by an INBOX customer using the INBOX system, please report this by contacting the INBOX Team
18.3 If you think that an INBOX customer is using materials that violate your copyrights, please report this immediately by contacting us.
(The best way to find out if an e-mail is sent using the INBOX system is to make sure that the INBOX logo appears at the bottom of each e-mail. confirms that it has not been sent.)
19.1 You can use the bandwidth of INBOX only when performing e-mail marketing over the INBOX system. INBOX provides visual and data storage services only for this purpose. Therefore, visual and data cannot be stored in the INBOX system for different purposes.
20.1 When you become an INBOX customer, you acknowledge and agree that your use of the service will comply with all applicable laws and regulations. You need to make sure that your uses are in compliance with the law and relevant regulations.
20.2 You may not use the INBOX Services for any illegal transaction or action.
21.1 Limitation of Liability;
Within the laws and related regulations, you must accept full responsibility for all losses and violations caused by you during the use of the INBOX services and website. INBOX Internet Services Co. Ltd. and the INBOX Team cannot be held liable for any indirect, criminal, special or accidental damage, even in the event of a warning of negligence or damage under any circumstances. INBOX Internet Services Co. Ltd. and the responsibility of the INBOX Team cannot exceed the price paid for the service that the customer last purchased and is still valid.
21.2 Warranties;
In accordance with the laws and related regulations, INBOX offers all its services and all the materials it offers within the services as available to the customer and as declared on the website. Therefore, it does not offer any additional warranty, express or implied.
21.3 Compensation for Damage
As a customer, INBOX Internet Services Co. Ltd. and INBOX Team, including the attorney expenses arising from an application you have made due to the violation of these terms of use, you are deemed to have made a commitment in advance that all liabilities within the scope of “Limitation of Liability”. In addition, in the applications made by third-party persons or organizations, by you or any person who has access to your account with your password, due to any legal violation, including these terms of use, INBOX Internet Services Co. Ltd. and you make a commitment in advance that the INBOX Team will not be harmed.
21.4 Lawyer Expenses
If INBOX Internet Services Co. Ltd. If a lawsuit is brought against you for breach of the terms of use, it reserves the right to demand attorneys ‘expenses within the scope of the right to compensate the injustice or to claim the attorneys’ expenses within the scope of the rights deserved due to the damage caused.
Last update: November 6, 2020