The purpose of this policy is to prevent and address abusive behavior within the email marketing activities of UseINBOX. This policy applies to all users and accounts using UseINBOX services.
Abuse: Any behavior that violates the acceptable use policies of UseINBOX, including but not limited to activities that harm the reputation, deliverability, and integrity of email campaigns.
Suspicious Activity: Actions or patterns of behavior identified by INBOXShield that suggest potential abuse.
(Note: Specific behaviors are detailed in the Acceptable Use Policy.)
Users who suspect or identify abusive behavior should report it to UseINBOX immediately. Reports can be made via:
All reports will be treated confidentially. Retaliation against individuals who report abuse is strictly prohibited and will result in disciplinary action.
Upon receiving a report of abuse, INBOXShield will initiate an investigation. The investigation will involve analyzing email campaign data to identify suspicious activities. Investigations will be conducted promptly, typically within 5 business days. During the investigation, the account in question may be temporarily suspended to prevent further potential abuse. Both the reporter and the accused will be informed of the investigation’s progress and outcome.
If abuse is confirmed after the investigation, INBOXShield will take appropriate actions, which may include:
Users found guilty of abuse may be denied future access to UseINBOX services.
UseINBOX will provide regular training programs for users on identifying and preventing abusive behavior in email marketing. Awareness campaigns will be conducted to educate users on best practices and the importance of maintaining the integrity of email campaigns. Resources and guidelines will be made available to help users comply with UseINBOX policies.
UseINBOX offers internal support for users who need assistance in understanding or complying with the anti-abuse policy. External resources and hotlines will be recommended for users requiring additional support.
This policy will be reviewed annually to ensure its effectiveness and relevance. Any updates or changes to the policy will be communicated to users via email and the UseINBOX website.
For further information or questions about this policy, users can contact UseINBOX Customer Support:
INBOXShield is the abuse prevention system of UseINBOX. It collects information from billions of e-mails and keeps our system clean by predicting bad behavior in campaigns before they leave the door. By analyzing email campaign data and considering evolving user behavior, INBOXShield continuously works in the background to improve user conduct. When suspicious activity is detected, INBOXShield suspends the account and closes the account if abuse is confirmed after thorough examination.